Customer Experience

Revolutionizing Business with Hybrid Cloud Computing

In today’s rapidly evolving technological landscape, hybrid cloud computing is reshaping the future of IT infrastructure. Its adoption has become a critical component for modern businesses striving for efficiency and agility. Understanding Hybrid Cloud Environments Recognizing the various environments within a hybrid cloud is essential, as they directly impact a company’s ability to optimize operations. Large […]

Transforming Technology with Innovation, Inclusion, and Ethics: Women in AI

Artificial intelligence (AI) is transforming economies, societies, and industries in real-time—it is no longer a concept confined to science fiction. According to the World Economic Forum (WEF), women make up only a small portion of the global AI workforce, despite AI being an integral part of everyday life. This imbalance goes beyond a diversity issue; […]

Importance of AI in Chatbots: Transforming Customer Engagement

In the fast-paced digital world, businesses are constantly seeking innovative ways to enhance customer interactions and streamline operations. One of the most revolutionary advancements in this space is the integration of Artificial Intelligence (AI) into chatbots. AI-powered chatbots are transforming the way businesses communicate with their customers, providing seamless, efficient, and intelligent interactions. Enhancing Customer […]

Exploring the Growth and Potential of Artificial Intelligence Technology

Artificial intelligence (AI) has become one of the most revolutionary advancements in modern technology. From transforming industries to improving daily interactions, AI-tech is redefining how humans engage with machines and data. With developments in Generative AI and deep learning, artificial intelligence technology continues to expand, leading to remarkable innovations. The Growth of AI-Tech Across Industries AI-tech […]

Scaling Smart: How Startups Can Leverage Intelligent Automation for Growth

Startups face significant challenges—90% fail within the first few years. Entrepreneurs must continuously find ways to do more with less, balancing innovation and operational efficiency while working with limited resources. From securing funding to standing out in highly competitive markets, building a resilient, scalable business is no easy feat. Intelligent automation for Growth presents an opportunity […]

Innovations in AI for Emotion and Sentiment Analysis

Businesses today possess vast databases of customer information, but uncovering valuable insights within this data remains a significant challenge. Artificial intelligence (AI) now enables businesses to recognize emotions and sentiments within large datasets, offering transformative potential. However, to fully leverage this technology, businesses must commit to deeper investments. This discussion explores the current impact of […]

Industry Recognition for Advanced AI Solutions by Feedzai and Chartis

Feedzai, the world’s first RiskOps platform, has achieved two significant accolades from Chartis Research. We are proud to be recognized as the leading AI-driven anti-fraud platform and to rank among the top 5 overall in the prestigious RiskTech AI 50 2024 rankings. These achievements underscore Feedzai’s pioneering role in leveraging artificial intelligence and machine learning […]

Adoption & Efficiency: 2025 AI Insights for Marketers

Artificial Intelligence (AI) is fundamentally reshaping the dynamics of modern business, offering unprecedented opportunities to redefine operational efficiency, customer engagement, and strategic decision-making. As 2025 approaches, both the MarTech landscape and the broader AI technology industry are evolving rapidly. Businesses are compelled to adapt to this transformative era by exploring new strategies, tools, and frameworks […]

Where Brands Are Built or Broken: The Contact Center

Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly […]

Fuse the Power of AI and Data Management to Unlock Business Value

Today, enterprises find themselves on the cusp of a transformative era, poised to unlock unprecedented business value by harnessing the full potential of AI. According to McKinsey, 44% of companies implementing AI report reduced operational costs, with many also experiencing revenue growth. However, successful AI adoption and modernization involve more than just deploying the latest […]